FAQ

 

Frequently asked questions

Everything you need to know about our kits, ordering, and getting started with electronics.

Kits & Building

No prior experience is needed. Every kit includes a clear, step-by-step manual written for beginners. If you have never soldered before, we recommend starting with the 3D LED Christmas Tree Kit or the Roulette Kit — both use through-hole components that are forgiving and satisfying to solder.
You will need a soldering iron (temperature-controlled is best), solder wire, and a pair of flush cutters. A helping-hand tool and desoldering braid are also useful. We sell everything you need in our Tools collection.
Most kits are suitable for ages 14 and up. Soldering involves a hot iron and should always be supervised for younger builders. Our kits are used in school classrooms across the Netherlands — we also offer dedicated packages for teachers. See our B2B & Education page.
Yes — every kit ships with a printed step-by-step manual. A full digital reference page is also linked on each product page so you can follow along on screen while you build.
It depends on your experience and the kit. Beginner kits like the Christmas Tree take around 30–60 minutes. The Ceramic Clock Kit is a longer build, usually 1–2 hours. We include an estimated build time in each product description.

Orders & Shipping

We deliver within 1–5 business days across the EU. Orders placed before 14:00 on a business day are processed the same day. Delivery times may vary slightly by country.
Currently we ship within the European Union only. If you are outside the EU and interested in our products, please contact us at Info@SlotmanCustoms.com and we will see what we can arrange.
We accept iDEAL, Bancontact, Visa, Mastercard, Maestro, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, and UnionPay. All transactions are processed securely through Shopify Payments.
Yes. You can return most unopened items within 30 days of delivery. Please see our full Refund Policy or contact us at Info@SlotmanCustoms.com to start a return.

Support

Please email us at Info@SlotmanCustoms.com with your order number and a photo of what you received. We will send a replacement component at no extra cost.
Absolutely. First, check the reference page linked on your product page — it covers the most common assembly mistakes. If you are still stuck, email us with a clear photo of both sides of your board and a description of the problem. We will help you diagnose it for free.
Every product page links to a dedicated reference page. You can also find guides and fundamentals in our Fundamentals of Electronics blog.

B2B & Education

Yes. We have a dedicated B2B & Education programme for schools, makerspaces, and companies that need kits in quantity. Visit our B2B & Education page or email us to discuss pricing and custom kit options.
Yes — we already supply Dutch schools and educational institutions. We can provide class sets with group discounts, printed manuals in bulk, and tailored kit configurations for curriculum needs. Get in touch via Info@SlotmanCustoms.com.
We are open to custom kit discussions for team-building events, branded giveaways, and educational programmes. Contact us with your requirements and timeline and we will get back to you within 2 business days.
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We reply to every email within 1 business day.

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